Frequently Asked Questions
Everything you need to know about your Cafely experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your caffeine fix sooner.
Are your coffee beans ethically sourced?
Absolutely. We work directly with sustainable farms to ensure fair wages for growers and the highest quality organic beans for our customers.
What is your return policy on food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and pause or cancel anytime through your account settings.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.